Vox

Musings, rants, rambling, general nonsense

The Customer Is Always…What?!

Posted on | June 2, 2010 | 4 Comments

This may be a bit rambling, sorry. I didn’t write it up yesterday in the hopes that I would get over my shock and be able to wrap my head around what happened – no luck.

Perhaps this is my fault. After all, I wouldn’t have been shopping if I hadn’t lost Tango’s favorite toy – the laser pointer. I have no idea where it went, but I knew from the disappointed look on his face every evening when I came outside and didn’t have it that I had to replace it. I had originally bought a handful of those at the local dollar store, so I headed back to find some more.

Dollar Tree is down the street, and that is where I found them before, so off I went. I wandered the aisles, having no luck with lasers or adjustable flashlights. I did, however, find an armload of other dog toys (of course)

As I headed to the registers to pay, I stopped to glance at the sunglasses. When I turned away from the display, I dropped the dog toys – and I heard:

“Ha ha, you dumb cow . . . . . .ha just kidding ha ha”

Wait…what? Now going through my mind:

  • Is she talking to me? -> Yeah, no one else around
  • Do I know her? -> Nope, never seen her before
  • Are you sure? Maybe you bumped her by one of the displays -> Nope, didn’t bump anyone. Never saw her before.
  • Who is she? -> Some kid with very bad manners
  • Wait…Wait….WHAT -> She’s wearing a name tag, she works here!

Now, totally in shock, I figured it was best to leave. I knew I would get too emotional if I tried to talk to anyone in that moment.

So, I hit the road. And called my big sister, ’cause she gets me and has my back. I sort of just needed to say it out loud, because it was SO un-be-lieve-able. Left her a message, still didn’t seem real.

So I called D and told him, and it still didn’t seem real. He kept asking, “But why did she say that?” Exactly my question. It was completely out of the blue. Had we been having some conflict, had I been arguing about prices or …whatever, it would have been unforgivable. At least in that instance, however, I would be able to say, “Well, she lost her temper and has poor customer service skills.” This was so random.

My sister called me back and convinced me that I should go talk to the manager in person. I had been planning on calling, mostly because it would be easier for me to maintain my emotions. She pointed out that, in this instance, seeing that I was so upset would be best. Fair enough.

So I went back and asked for the manager. And waited. And tried to think back to my retail days; how would I feel hearing that about one of my employees, how would I deal with it, how incredibly embarrassed would I be to hear my employee had said that, how mortified would I be that I had hired someone like that.

Can you guess who the manager is? Yep, the rude “dumb cow” spouting chick herself.

At which point I sort of lost it. It was too unbelievable. I just started sputtering, “You’re the MANAGER? You called me a dumb cow and you’re THE MANAGER?” Blah, blah blah. The customers in line were stunned, the cashier was standing with her mouth agape, the ‘manager’ was saying “I know I was out of line. I’m sorry. I didn’t realize how offensive that would be. I was just feeling too comfortable…..blah blah”

Of course I had to ask, “You call someone a dumb cow and have no idea that will be offensive? Really?”

When she asked if there was anything she could do, I had to say, “I just wanted to make sure management was aware . . . and apparently, they are. Wow.”

I just left, but I was laughing because, at that point, I couldn’t imagine what else to do.



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Category: General, peeves, people, personal

Comments

4 Responses to “The Customer Is Always…What?!”

  1. sis
    June 2nd, 2010 @ 11:23 pm

    Yep, even reading it as if it happened to someone I didn’t know, STILL shocked myself!! Perhaps the humor of it kept you from breaking down, I know I have spread the amazement and it seems to be unanimous…What the?!?!

  2. D
    June 4th, 2010 @ 10:28 am

    I don’t think that comment would have spewed from her lips if I were there, I’m just saying….. B*tch would of needed to take the day off if I had heard that

  3. Vox
    June 4th, 2010 @ 10:43 am

    I don’t think she even stopped to notice who was around, so I doubt she’d have seen that I wasn’t alone.

    But it’s nice to know my baby’s got my back :-*

  4. Sticks & Stones
    November 21st, 2010 @ 11:32 pm

    […] aimed, show that these name-callers think it is “all in good fun”. I assume that when the store clerk spat out her insult at me, she had simply forgotten where she was and that she wasn’t just ‘playing around’ […]

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