Vox

Flaw In That Plan

I entered an online contest to pick the perfect bracket in the NCAA tournament (my picks were not perfect, but I am still doing OK) After I filled out the form, I received a confirmation email to the email address I signed up with. So far, so good.

They are awarding points based on correct picks along the way, so I tried to log back in to see my picks - they even have a link for that "Click here to see your picks" However, when I try to log in they say that the email address does not exist in their system. I went back and checked my confirmation - even copied and pasted the address from it - still says I don't exist.

So I sent them an email asking why my account had disappeared and explaining how I was unable to log in. I also asked if they thought it was a good introduction to their service (it is sponsored by an online gambling site) to just lose a customers account. I got a reply:

We are having difficulty finding your account. Please reply to this e-mail including your full name and customer ID number (which appears on your grey betting ticket underneath your name when you log into your account). Once we have received this information, we will be able to help you with your contest query.

The emphasis is mine, because they obviously don't see the glaring problem with my fulfilling that request.......

Posted by Vox at March 18, 2006 05:56 PM | TrackBack | Sports , peeves