December 02, 2004

unHELPful

I am still working on setting up Direct Deposit for our payroll company. Unfortunately, our payroll program has many problems - the newest I discovered is the fact that is doesn't work with any of the direct deposit processing programs. Bah!

But, that isn't today's headache. Today's headache is trying to figure out how to enter the information for employees who choose to participate through the banks online service. There is nowhere obvious on the site - so I spent a very long time searching through the maze. No luck.

Even tried their help button..but it only offers help for the functions on the page you are on. If you don't know where you need to go you are out of luck.

I found a place where you can edit information for participants you already entered - but not enter new ones. ARGH! But the help here mentions entering new participants - hooray!

Um, no - psyche! It says, to enter a new participant go to the "Participants Data Entry" page and it's a link. To a page that tells you what is on the "Participants Data Entry" page. Not how to get there.

I.am.going.to.scream.

Posted by Vox at December 2, 2004 03:56 PM | work
Comments

I think we should open a pastry shop. Of course on days like this our yeast would fail and the frosting would run!

Posted by: onelamb at December 2, 2004 06:20 PM

I hate days like that

Posted by: Uptown Girl at December 3, 2004 09:39 AM