One of my clients' web sites is down - hard (for about 36 hours now, that I know of). No site, no email, no nothing. I can't even get in to the control panel to investigate the problem. Which meant I had to wait for my support request to make it's way through the system to get an answer. The site is down for the stupidest of reasons, the domain registration expired.
This is the first time I've had a domain come up for renewal with this particular host. The other hosting service I used would simply send an email to let you know the time was coming and that you would be billed - then they did it.
This service never gave us a heads up. Though they have a credit card on file, and he paid for 2 years of hosting just 6 months ago they didn't simply bill the renewal. The site just disappeared. One can assume that after ponying up for 2 years of hosting he would prefer to keep the site up. So now, at one of the worst possible times for the client the web site he depends on is inoperable while they renew (which takes longer that paying for it before it expires) and he is out of email communication with his clients.
That's customer service for you.