I have been working on balancing the bank account at my day job. Spent a lot of time trying to track down the problem with November....several hundred dollars off. That doesn't happen much since we tied our in house money manager program to the banks online service.
Except when the bank makes a HUGE mistake. They cashed a $578.21 check, but only keyed it in to our account as $57.21 - so we were ahead by $521.00. Realizing that, since it's been 4 weeks, they probably don't have a clue that this has happened - we called the bank. (Bank of America, BTW)
Do you think they are grateful? Pleased? Friendly?
Wrong!
Their first response is, "So...?" Then, "if you have a problem with a check you'll have to come in to the bank to straighten it out". When the office manager pointed out that it was their mistake and it put us ahead by over $500 - therefore, not worth a drive to the bank - they gave one of those eye-rolling sighs. Then started in with, "so what you need me to do is take $571.00 out of your account?" um, NO! It would be $521.00, and it will help you - not us.
Finally, after sorting out the details the phone call is finished. Did they thank us? Nope. Seem the least bit surprised? Yes ~ that we would call such an error to their attention when we were obviously getting away with it.
Yep, it's pretty unbelievable, and stupid, to be honest in this world.
You should have got the name of the employee, and then asked to speak to their manager. He/She obviously needs a lesson on customer service.
Posted by: Aaron G. at December 19, 2003 09:38 AM